Help page
Report a problem, read our replies, and vote on what Fictura builds next. A person reads every message.
Dashboard → Platform → Help.
Help is your side of support. Tell us something is wrong, follow your own tickets, and vote on what we build next. A person reads every message.
You can open Help even before you have made an app.
Report a problem
Press Report a problem at the top right. Fill in:
- Subject.
- What happened. Say what happened and what you expected instead.
- Screenshots (optional). Paste, drop or choose up to 3 images. PNG, JPEG, WebP and GIF work. They are shrunk to 1600 pixels before they are sent.
Press Send. We reply by email and on this page.
Your tickets
Everything you have reported, newest first. Each row shows the subject, when you opened it, and when we first replied. The tag on the right shows its state:
| Tag | Meaning |
|---|---|
| Open | We have it. |
| Waiting on you | We replied and need something from you. |
| Resolved | Marked as done. |
Click a ticket to read the whole thread and reply. Replying to a resolved ticket opens it again.
What we build next
A board of feature requests from every founder. It is ordered by votes within each status.
- Vote. Press the arrow on the left of a request. Press it again to take your vote back.
- Request a feature. Press the button at the top of the card. Say What do you want, and optionally Why. You can add up to 3 screenshots. Everyone who votes can see them.
- Status tags. Open, Planned, In progress, Shipped or Declined.
- Yours. A black Yours tag marks the requests you made.
- Fictura replied. Our answer to a request shows in a blue box under it.
From any other page
You do not have to come here to reach us. Two round buttons sit in the bottom right corner of every dashboard page:
- The lightbulb opens Request a feature.
- The bug opens Report a problem.
They open the same forms as this page. They hide while you are on Help, since the buttons are already on the page.
Looking for answers first?
Support first steps and General troubleshooting cover the most common questions. You can also ask Hawkings where something is in the dashboard.
App identity
Seven per-app fields that tell phones and stores which app is yours: bundle ID, Team ID, Android package, signing fingerprints, both store addresses, and your website.
A/B experiments
Bayesian sequential tests on paywalls and onboarding — server-assigned, evaluated continuously, resolved with an alert instead of a spreadsheet.